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Feedback Surveys Training Series

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Welcome to our series on using Feedback to improve your business. This is the first of a mini-cluster of programs all focused on Surveying.

Please see the long discription below for more details.

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Feedback: Surveys: Planning0:12:22Welcome to our series on using feedback to improve your business. This is the first of a mini-cluster of programs all focused on surveying. We're going to start today talking about planning. You've seen a lot of different ways to get feedback. Right now we're going to really focus on one of the most common, which is how to create a survey that gets you reliable and actionable results.
Feedback: Surveys: Satisfaction Items0:06:26Welcome to our continuing series on using feedback to improve your business and our little mini-series on surveys. This program talks about satisfaction items. There are a lot of decisions that have to be made in getting a survey that is reliable and accurate. So if you haven't seen the first program in this mini-series, we suggest you go back and look at that first one, then take a look at this one and we'll keep building this idea of a reliable survey.
Feedback: Surveys: Response Formats0:08:05Welcome to our continuing series on using feedback to improve your business and our little mini-series on surveys. We're in program number three. If you haven't watched the first two we strongly recommend you do. We're building a survey point by point. So we started out with decisions, we looked at satisfaction items, now we're looking at response format - how you're going to score that survey.
Feedback: Surveys: Writing Statements0:06:29Welcome to our continuing series on using feedback to improve your business. We're in program four of our mini-series on surveys. If you haven't seen the other programs, we recommend you look at these in order, because we are very carefully building the logic on how to create a reliable, repeatable, valid survey. We looked at scoring in the last program, now it's time to write the individual line items that we're going to have scored.
Feedback: Surveys: Reporting and Interpreting0:10:49Welcome to our continuing series on using feedback to improve your business. We're in the survey mini-series and this is the last of those programs. If you haven't seen the first four, we strongly recommend you go back and take a look. In this program we're going to talk about reporting and interpreting the results. There are all kinds of ways to get feedback, surveys are one of the most powerful but it's also one of the most complex.

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Feedback Surveys Training Series
Feedback Surveys Training Series

Welcome to our series on using Feedback to improve your business. This is the first of a mini-cluster of programs all focused on Surveying . Please see the long discription below for more details.

Write a review

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