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Telephone Techniques Training Series

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In this training series, We're going to cover the basics of using the phone in a business setting.

Topics:

1. Greetings
2. Taking Calls
3. Hold Please
4. Taking Messages
5. Handling Angry Callers
6. Phone Etiquette

See long discription below for more details...

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Telephone Techniques: Greetings0:02:45We're going to cover the basics of using the phone in a business setting. If you work in an administrative role where answering the phone for your office is a major part of your duties, then you should find this very helpful. If you're someone that just takes phone calls on occasion, you'll find these tips useful as well.
Telephone Techniques: Taking Calls0:03:15Taking a phone call obviously isn't rocket science, but we can all pick up some bad habits. Here are some tips to taking a phone call.
Telephone Techniques: Hold Please0:02:00We want to communicate to the person who's calling us that they're the most important thing. However, when we have to put them on hold, it says exactly the opposite. In this program you can learn some techniques that makes it easier for the caller when they're placed on hold.
Telephone Techniques: Taking Messages0:03:06If answering the phone is a part of your daily duties, then you take a lot of messages.  Here are two things that will help you: creating a plan and collecting information.
Telephone Techniques: Handling Angry Callers0:03:01Dealing with angry callers can be a burdensome part of your job. While these situations may be difficult or even unpleasant for you, they're great opportunities to change these unhappy callers into satisfied customers. Here are some tips that will help you turn the unhappy into happy.
Telephone Techniques: Phone Etiquette0:03:07Have you ever called a business, and it was impossible to connect with a human being? You went through prompt after prompt, hit the pound key a dozen times, and never actually talked to a person. It's time to learn about good business phone etiquette.

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Telephone Techniques Training Series
Telephone Techniques Training Series

In this training series, We're going to cover the basics of using the phone in a business setting. Topics: 1. Greetings 2. Taking Calls 3. Hold Please 4. Taking Messages 5. Handling Angry Callers 6. Phone Etiquette See long discription below for more details...

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