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The Stay Interview Toolkit

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Research shows that voluntary quits are approaching historic highs, while Gallup reports employee engagement has flat-lined over the past 15 years. Low employee engagement and high employee turnover is COSTLY. We have the solution: Stay Interviews Toolkit.

Stay Interviews are one-on-one meetings between leaders and their newly-hired and continuing employees to improve engagement and retention.

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Stay Interview Toolkit: (topics)

Course TitleCourse Description
Introduction to the Stay InterviewAs one-on-one meetings between leaders and both newly hired and continuing employees, Stay Interviews reinforce good relationships, forge new ones, and help repair those that are strained. On that small foundation great companies are built. This course will introduce the Stay Interview, which are structured discussions leaders conduct with each individual employee to learn the specific actions that must be taken to strengthen the employee’s engagement and retention with the organization. By completing this course, you will Know what is a Stay Interview and why you should perform them with the employees you want to keep.
Preparing to Conduct Stay InterviewsThe best way to ensure you conduct a successful Stay Interview is to prepare beforehand. You can’t just wing it and see what happens. In fact, that may even be counterproductive because it suggests to your employees that you have better things to do, that you don’t care about the outcomes, and that you have little regard for them. This course will help you prepare for each Stay Interview so that you come out of the meeting with a greater relationship with your employee and a greater commitment from him or her. By completing this course, you will Discover how to effectively prepare for your stay interviews.
Essential Stay Interview Skill #1: ListeningListening is one of the most important skills you can have, and it’s essential when communicating with employees. How well you listen significantly impacts your employees, their overall work experience, and performance. Listening is key for Stay Interviews. This course will help you strengthen your Stay Interviews by building your skills to truly listen to your employees during these critical conversations. By completing this course, you will Be able to strengthen your ability to listen to your employees.
Essential Stay Interview Skill #2: Take NotesTaking notes is essential for conducting effective Stay Interviews because they help you capture all of the key information discussed, create a record of the conversation for reference when you develop your stay plan, and show your employees that their opinions are important. This course will show you how to take notes during your Stay Interview, and how doing so helps you to build stay plans that improve your employees’ engagement and retention. By completing this course, you will Know what note-taking methods are best for you.
Essential Stay Interview Skill #3: ProbingProbing requires you to connect many dots, to listen carefully to widely related comments, and then to identify the additional one or two pieces of information that complete the picture in your employee’s mind and also your own. In other words, great probing leads to fresh discovery. Probing is an essential skill for successful Stay Interviews. This course will teach you how to ask great probing questions during your Stay Interviews to identify the real issues impacting a person’s desire to stay with the organization. By completing this course, you will Find out how to use probing in your Stay Interviews.
Essential Stay Interview Skill #4: Taking ResponsibilityMost executives would say their primary role is to keep the company profitable and grow the company in the future. Managers and employees, though, might think differently, that the main job is providing top services to customers and employees. The difference in these perceptions often causes gaps in how both sides view company decisions. This course will show you how taking responsibility for company decisions is an important leadership skill and one that you must use during your Stay Interviews. Doing so ensues you are supporting the company as well as your employees for future success. By completing this course, you will Learn how to take responsibility for company decisions.
Managing the Stay InterviewDuring your Stay Interviews you will want to stay focused on digging for information that will help you build the best possible stay plans. So your ultimate goal is to create a discovery experience for you and your employee to uncover those missing, not-before-discussed things you can address that will cause your employee to engage more and stay longer. Beginning each Stay Interview with the right words sets the stage for success. This course will help you manage the Stay Interview in a way that is most beneficial for you and the employee. By completing this course, you will Build your skills to manage the stay interview with different types of employees.
Developing a Stay PlanHaving listened, probed, and gathered information, now is your time to develop a stay plan with your employee. The resulting stay plan will include the actions you and your employee identify to increase that person’s engagement and retention. This course will outline what you need to do to develop a great stay plan for each of your employees, including solutions both you and the employee can take to create a great work situation. By completing this course, you will Learn how to create a successful stay plan with your employees.
Closing and ForecastingHaving concluded your Stay Interview, it’s time to close the conversation and forecast retention risk. This course will teach you how best to close the conversation in a way that creates mutual understanding for what has been discussed, as well as who will do what after the conversation. This is an essential part of any Stay Interview and its ultimate effectiveness. By completing this course, you will Know how to close your Stay Interview and forecast retention risk.
Avoiding Stay Interview Preparation TrapsWhile Stay Interviews so far look easy and simple, please know that conducting Stay Interviews ineffectively will hurt your team’s productivity more than help it. So it’s important you avoid the Stay Interview traps. This course will focus on the traps that can occur when you are preparing for your Stay Interview, teaching you how to avoid them. By completing this course, you will Find out how to avoid the Stay Interview Preparation Traps.
Avoiding Stay Interview Meeting TrapsWhile Stay Interviews so far look easy and simple, please know that conducting Stay Interviews ineffectively will hurt your team’s productivity more than help it. So it’s important you avoid the Stay Interview traps. This course will focus on the traps that can occur when you are conducting your Stay Interview, teaching you how to avoid them. By completing this course, you will Learn how to avoid the Stay Interview Meeting Traps.
Avoiding Stay Interview Post Interview TrapsWhile Stay Interviews so far look easy and simple, please know that conducting Stay Interviews ineffectively will hurt your team’s productivity more than help it. So it’s important you avoid the Stay Interview traps. This course will focus the traps we can fall into after our Stay Interview meeting is complete. By completing this course, you will Understand what you must do to avoid the Stay Interview Post Interview Traps.

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The Stay Interview Toolkit
The Stay Interview Toolkit

Research shows that voluntary quits are approaching historic highs, while Gallup reports employee engagement has flat-lined over the past 15 years. Low employee engagement and high employee turnover is COSTLY. We have the solution: Stay Interviews Toolkit . Stay Interviews are one-on-one meetings between leaders and their newly-hired and continuing employees to improve engagement and retention.

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