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Feedback Training Series

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This series focuses on Feedback and discusses 15 different topics that you must know to get Feedback:

1. Introduction to Feedback
2. Basics
3. Ways to Get Feedback
4. Complaint Tracking
5. Question of the Week
6. Focus Groups
7. Advisory Panels
8. Interviews
9. Report Cards and Phone Calls
10. Mystery Shopper
11. MBWA
12. Feedback Basics
13. Surveys
14. Social Media Feedback
15. What To Do With Feedback

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Feedback: Introduction to Feedback0:08:54In this series we look at feedback, how it can be measure and used. Watch this course to get an introduction into the importance of using feedback in your organization.
Feedback: Basics0:08:30In this series we look at feedback, how it can be measure and used. This course discusses where you should be ranks and what to focus on when you are slipping.
Feedback: Ways to Get Feedback0:08:55In this series we look at feedback, how it can be measure and used. Here is an overview of the eleven ways to gather feedback. Find those that work best for you and use them regularly.
Feedback: Complaint Tracking0:10:27Tracking complaints equals satisfied customers. Learn from both internal and external customers what improvements need to be made. Otherwise you run the risk of losing customers.
Feedback: Question of the Week0:06:44The question of the week is an easy, quick way to get feedback. Watch this course to find out what gotchas to avoid so you can get quality feedback with you question of the week.
Feedback: Focus Groups0:08:46Welcome to our continuing series on using feedback to improve your business. We're going to talk about a very special purpose meeting you can hold called a focus group. What are focus groups? Watch this course to find out!
Feedback: Advisory Panels0:07:44Advisory Panels is one more way to get feedback from your customers. But what exactly is an Advisory Panel? How do you form one? How do I make the meeting productive? Watch this course to answer those questions and more.
Feedback: Interviews0:06:43Interviews can be a valuable source of qualitative feedback. When should they be used? How should you use them? Watch this course to learn more about interviewing.
Feedback: Report Cards and Phone Calls0:06:46Welcome to our continuing series on using feedback to improve your business. Here we're going to look at a couple of quickies - great ways to get quick, numeric feedback - report cards and phone calls.
Feedback: Mystery Shopper0:05:25Welcome to our continuing series on using feedback to improve your business. This program is talking about mystery shoppers - a great way to get data on a casual basis when no one is looking and nobody knows who's looking.
Feedback: MBWA0:06:03Welcome to the last program in our continuing series on using feedback to improve your business. Something called MBWA - Management By Walking Around. This last one is the least structured of all. You're just getting out and wandering around and seeing what you see.
01. Feedback: Feedback Basics0:07:43How's your customer satisfaction doing? Are you improving or declining? Holding steady? How do you know? You might THINK you're doing well, but you don't REALLY know. Do you? So let's fix that! In these programs we'll explore the importance of feedback, different ways to get valid feedback, who to get feedback from, and how to take action on it.
02. Feedback: Surveys0:06:31You may not realize how your customers view your company until you ASK them. One of the more popular ways of doing this is to gather feedback by conducting surveys. There are many different types of survey methods: phone, email, online - and even more reasons why a business might conduct them.
03. Feedback: Social Media Feedback0:05:25According to Pew Research, 24% of American adults post comments or reviews online. The Touch Agency tells us that there are something like a MILLION tweets regarding customer service every single week. Of those tweets, nearly 80% of them are negative. Entrepreneur Magazine states that 38% of users who shared or favorite an item on Facebook, Twitter, or Pinterest went on to purchase the item. What does this mean for your company?
04. Feedback: What To Do With Feedback0:03:09Gathering feedback from your customers is great, but it's not enough.   After you've created focus groups and advisory boards, or created surveys, you have to DO something with the feedback! Loyal customers can be worth up to 10 times as much as their initial purchase, and using what they tell you about your company is a great way to create loyal customers.

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Feedback Training Series
Feedback Training Series

This series focuses on Feedback and discusses 15 different topics that you must know to get Feedback: 1. Introduction to Feedback 2. Basics 3. Ways to Get Feedback 4. Complaint Tracking 5. Question of the Week 6. Focus Groups 7. Advisory Panels 8. Interviews 9. Report Cards and Phone Calls 10. Mystery Shopper 11. MBWA 12. Feedback Basics 13. Surveys 14. Social Media Feedback 15. What To Do With Feedback

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