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Customer Service Training Series

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Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service. This series discusses 7 topics:

1. Customer Service Later
2. Creating Great Customer Conversations
3. Representing Your Brand
4. The 4 P's For Creating Loyal Customers
5. Do They Like You
6. The Next Level
7. Cutting Expenses

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Customer Service Later0:05:13To grow your numbers you can't just rely on new business. Maintaining your existing accounts is as important as getting new ones. How do you maintain these accounts? Good customer service.
Creating Great Customer Conversations0:04:56What exactly does it take to have a good conversation that would be considered good service? How do we deal with others with good customer service? Great customer conversations can be achieved with these five easy steps: Prepare, Greet, Act, Offer, and Thanks. That makes a great customer conversation.
Representing Your Brand0:05:47There's a lot that goes into making sure you properly represent your brand - your clothes, your hair, how you drive, and more. Today we're going to talk about how you present yourself can help you be the brand!
The 4 P's For Creating Loyal Customers0:03:52It's easy to make the mistake of assuming that customer service is all about happy employees delivering smiling service. Friendly service is absolutely a requirement, but that alone isn't enough. People are just one of the Ps required. This program details the building blocks and the "mortar" that holds them together-four Ps that are essential for supermarkets to drive customer satisfaction.
Customer Service: Do They Like You0:04:49Do you agree that people buy from people they like? If you agree, then you have to ask yourself, "what makes people like people"? Well, if you can answer that, you'll be able to get more people to buy from you, which is your goal, right? Watch this course to learn more about how to get people to like you.
Customer Service: The Next Level0:03:31By now you should have your Q-S-I list in place and figured out how you're going to do those things better than your competition. Now what? Well, now you need to take customer service to the next level. What IS the next level? Watch this course to find out!
Customer Service: Cutting Expenses0:03:18After you've figured out your QSIs and after you've addressed how to make your customer more money, what else can you do? The answer is help find ways to cut expenses. What are some ways to do that? Watch this course to find out!

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Customer Service Training Series
Customer Service Training Series

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service. This series discusses 7 topics: 1. Customer Service Later 2. Creating Great Customer Conversations 3. Representing Your Brand 4. The 4 P's For Creating Loyal Customers 5. Do They Like You 6. The Next Level 7. Cutting Expenses

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